Terms and Conditions

Now Bakery

Dear Valued Customer,

Thank you for choosing NOW Bakery, by placing an order with NOW Bakery you are deemed to have read, understood and accepted the following terms. For the purpose of clarity, NOW Bakery shall be referred to as “We” / “Our” / “Us” in this policy.

  1. All prices are excluding delivery charges
  2. Cake colour and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution
  3. We reserve the rights to substitute, change, accept or reject any orders
  4. You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order
  5. By placing an order, you confirm that the details contained in the order are correct in all respects.
  6. You must make payment within 12 hours of we send out the order validation Email/Whatsapp, otherwise we may cancel your order. There will be NO REFUND for purchases made before confirmation with our staff
  7. In the absence of payment, the order shall be automatically cancelled.
  8. There will be NO REFUND for purchase made before confirmation with our staff.
  9. Cash on delivery is not accepted.
  10. No cancellations & refund are allowed for confirmed orders.
  11. We reserve the right to cancel your order and refund any money paid at our absolute discretion with or without reasonable basis
  12. There will be NO REFUND for purchase made before confirmation with our staff.
  13. Items sold are not exchangeable
  14. Same day deliveries are subject to availability of product(s) and delivery schedule.
  15. Delivery charges of $20 per order, per location is applicable for orders below $500, no delivery to Jurong Island, Amy Camps, and restricted airline and cargo areas.
  16. In the event that there is no recipient at the delivery destination to receive the cake, the cake will be returned back to our outlet for resend. Additional $20 is chargeable for re-delivery services.
  17. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
  18. The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
  19. Candles for cakes will be provided. Please indicate your preference when placing your order (max 5 candles)
  20. All our cakes contain eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our Almond Coffee & Almond Sesame contain traces of nut. We will not be held responsible for any adverse effects arising from the consumption of our products by anyone suffering from intolerance or an allergy to nuts and/or any food.
  21. If you chose to collect the cakes, and are unable to fulfil the collection on the specified date within our office hours, please contact us to make the amendment. We will allow collection extension up to 1 days from the collection date to ensure the quality of the cakes delivered to you.
  22. Our products are baked with premium ingredients with no additives / preservatives / coloring / flavoring. We are therefore unable to make a warranty as to the length of time for which the cakes will remain fit for consumption. We do however recommend our products to be consumed/chilled/refrigerated according to the storage & consumption information.
  23. We take all complaints seriously however we ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays. We will endeavor to resolve all complaints within 5 business days of receiving them
  24. We see all your information given to us as private, and no data/details will be given to another party without your consent.